Get Help


Here are answers to frequently asked questions:

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies trained in assessing and supporting individuals in crises. This includes many housing associations, charities, social workers, probation teams, health visitors, children’s centres, advice teams, etc.and so on. If you think that your organisation could help people by referring them to our foodbank, please contact us to discuss registering to hold our vouchers.

Where is my nearest foodbank centre?

You should use the Find a Foodbank tool to determine which foodbank is local to you. Our location information and opening times can be found here. You must get a voucher in order to access the foodbank. More information on how to get a voucher can be found here.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, rice or pasta, pasta sauce, baked beans, tinned meat and fish, tinned vegetables, UHT milk, tea or coffee, sugar, tinned dessert and biscuits.

Can the parcel be adapted to special dietary requirements?

We can usually adapt food parcels to suit a range of dietary requirements such as halal, vegetarian, and allergies or intolerances. Please let us know if you require this when you arrive with your voucher and we will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Yes. Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

What if I can’t get to the foodbank centre?

We are not able to deliver food parcels. If you are unable to come down to the foodbank due to a mobility issue or other reason, please discuss this with your referring agency or contact us directly, as you may be able to arrange for a third party to come and collect your food parcel on your behalf.

How do I make a complaint?

We welcome comments and input from our clients and referral partners. Please use the ‘contact us’ form or email us. Should you wish to make a formal complaint, our complaints procedure can be found here  Complaints Procedure April 2023

Back to Get Help